A man who prioritises outstanding customer service is taking the next step in his career with Hydraulink, as the owner of the new Hydraulink Wetherill Park franchise.

Faiyaz Hussein has been with the Hydraulink organisation for several years, including two years with the New Zealand head office, and more recently as a Hydraulic Sales and Service Technician (HSST) in Australia.

“I got to attend the Hydraulink’s training courses in both countries, and learnt from the most experienced trainers each time, which I found highly valuable to my ongoing development,” says Faiyaz, who also worked with a family member’s hydraulic business before joining the Hydraulink network.

The Hydraulink hydraulic hose and service network includes 14 company-owned sites in Australia, 135 network partners, and 150 service vehicles offering 24/7 onsite and mobile services.

“Wetherill Park, Smithfield, and surrounding suburbs have a great diversity of industry, and most will be using machinery with hydraulics to get tasks done more efficiently and safely,” says Faiyaz.

“I’m seeking to bring top levels of service, including for breakdowns, to industries such as waste management, manufacturing, truck and transport, excavators, forklifts, and any site that needs me,” he adds.

Time is money – maximising uptime

Faiyaz also seeks to bring Hydraulink’s focus on maximising uptime to the region. “For these businesses, time is money. If a machine isn’t operational, it’s not earning money, but that business is still paying costs. The faster I can get that machine working, the better,” he says.

“Hydraulink has a reputation for high quality product, backed by service, so I’m looking forward to extending this can-do attitude into new regions, and building long-term relationships with new customers.”

“The support I’ve received from Hydraulink throughout my whole journey so far has been second to none. I had to return from New Zealand to Australia for family reasons, and they not only supported the move, but provided me with opportunities here to advance. Naturally, I took those opportunities with both hands!”

“I’m looking forward to taking the next step as a franchise owner. It gives me more financial freedom, and more potential to grow. My future is in my hands, but I’m also backed by a network with huge experience, and knowledgeable staff – it’s an ideal spot to be in.”